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Our pleasure to be here and help :) Thanks for the details. The symptoms you are describing are strange. Notifications for Viber messages should be shown even if the Viber process itself is shut down (thanks to Google Cloud Notifications, that "wakes up" apps even if they're completely shut...

Yep, we're still here to help! About the 3G issue - some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network (Vodafone is known to...

Hi guys, This is Viber's rep. I'm here to help. :) @cgchen - Viber is only partially compatible with custom ROMs. :/ Did you try to uninstall>reinstall? Thanks, Viber Team

Yes, this was understood, and my answer remains the same - it is unfortunately out of our jurisdiction ;) It is our pleasure to help, and we hope that in the future this problem will be resolved for you.

The system requirements (devices, OS versions, etc.) can all be found in our official HelpDesk at: http://helpme.viber.com About the IMEI problem - unfortunately there is now way for us to redirect you to the proper place, since we only provide support regarding Viber. You might want to search...

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p We are continuously working to adapt Viber to more and more devices, and we hope to...

Hi, The problem might really be the fact that your IMEI was overriden. Please try to install Viber using the direct link to the .APK in our official HelpDesk at: Android - direct link (.APK) Does it install now?

Hi, This is a member of the Viber R&D Team! Thank you for your feedback on our application and service. We are glad to hear about users' experiences. Viber is unfortunately not fully compatible with MIUI at this point... :/ Did you try to uninstall>reinstall Viber? Please feel free to let...

It could be that the network you are connected to is blocking Viber's traffic. 1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results? 2. Also, please make sure the...

Thank you for this elaborate information. May we ask what country you're located in, and which cellular network? Also, does this problem occur both when you are connected to WiFi networks, and the cellular 3G network?

Hi, Please try to be a bit more specific about the problem you're experiencing, so we could try and assist you. Meanwhile, please keep in mind that Wildfire is not officially supported by Viber, as is clearly written in our official HelpDesk: Supported Devices

Hi all, To those of you who had the deactivation problem (the generic IMEI caused by the Custom ROM) - have you tested Viber 2.1.6? Does it work fine now?

Our pleasure :) Feel free to contact me here for any other question/suggestion you might have.

This is a known IMEI to us (it's a generic one, that your ROM "creates"). In Viber 2.1.3 (released in 1-2 weeks), this problem should be fixed.

Are you using a custom ROM? If you are, please check your IMEI number (universal device identification number) inside the phone's "About" page. Once you found it, please compare it with the real IMEI number that's written on the back of your phone. Some custom ROMs override the original IMEI...

Well, it doesn't seem like a coincidence that only ROM holders got stuck with that generic IMEI. It seems that some version of certain ROMs overrode the original IMEI and probably mistakenly kept one person's IMEI out there. Now tons of users of that certain ROM all have the same IMEI, and it...

@Igor I wish it were that easy... We've been going overboard trying to solve this issue, but realized there simply isn't an "easy fix". In our next big version, Viber 2.1, we will introduce a new ViberID mechanism that will NOT be IMEI-based. This will bypass the identical IMEI problem (caused...

@paul77 Do you mean that there is no way to manually change the IMEI that the ROM mistakenly overrode? What about the link to the guide you posted earlier? And thanks for for the warm comments. We're glad you're enjoying Viber :)

@Igor In your current EFS, try to find a file that contains the IMEI credentials. Then, change the value manually to your real IMEI (found on the back of your phone). Then Viber should work just fine, because you'll go back to having your real, unique IMEI. EDIT: See the solution posted by...

Excellent! Please elaborate on your solution, so we can guide other users to do it. What is this EFS folder, and how exactly do you restore it? Thanks in advance!