"cannot Connect To The Camera Error" In My Xiaomi Mi 5s

Discussion in 'Xiaomi Mi 5S / Plus' started by julenm20, Jan 7, 2017.

  1. julenm20

    julenm20Members

    Jan 7, 2017
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    Hi,
    Last december 21th I received my Xiaomi Mi 5S and everything worked well until 1 week later. On December 28th I was deleting my media files (photos and videos) from the 'Mi Account > Mi Cloud > Storage' settings option and suddenly (when there were no data in the device) the camera began to fail giving the following message: 'Camera error: Cannot access to the camera'.

    I've read a lot of forums a I've done the following:
    - Reboot the device => this does not work for me
    - Remove the data and the cache from applications setting option and reboot my device => this does not work for me
    - Re-install the MIUI from factory => this does not work for me
    - Change from spanish to english and reboot => This does not work for me.
    - I've installed other camera apps but only the front camera works => This does not work for me.

    The phone is buyed in ******* and the MIUI version is: 'MIUI Global 8.0 | Estable 8.0.10.0 (MAGCNDH). The phone is a Xiaomi Mi 5s with 3 GB of RAM and 64 GB for storage. The android version is 6.0.1 MX8H8T.

    I asked for unlock my bootloader and I unlocked it on January 1st. Then I installed the 4 available roms in this order:
    - Global official
    - Global miui.eu
    - China / English
    - Developer

    I tried to reset the camera in all of them resulting in the same error: Cannot connect to the camera.

    Now it has the Global offical ROM and I am managing the warranty with ******* because of I think it is a hardware failure.
    If someone thinks that it still could be is a software issue I am open to advice (I have not yet closed the ticket with ******* to send the mobile back)

    Thanks in advanced,
     
  2. Mircea Goia

    Mar 27, 2017
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    Male
    Same here. Did you find any solution or have you sent it back? Currently fighting with the ******* support.
     
  3. Jumesa

    JumesaMembers

    Jun 22, 2017
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    Male
    Same here. Any news from support?
     
  4. Kether

    KetherMembers

    Aug 17, 2012
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    30
    Male
    IT Technician
    Spain

    8.0.10.0 is a fake rom. Try to reset all to original status, installiing the last rom from xiaomi oficial with miflash
     
  5. Jumesa

    JumesaMembers

    Jun 22, 2017
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    As you can read in his message he has tryed it already.
    I had this camera error after upgrading to 7.6.15 (nougat rom), so maybe my phone is fake xiaomi device. I can not check it now with 'Mi Verification' apk because I have no camera.
     
  6. Kether

    KetherMembers

    Aug 17, 2012
    65
    5
    30
    Male
    IT Technician
    Spain
    Sorry, I read the comment wrong
     
  7. pippolone

    pippoloneMembers

    Dec 1, 2015
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    No, it's not.

    EDIT:
    sorry, I missed "Global"
    Global 8.0 | Estable 8.0.10.0 (MAGCNDH) is clearly a fake while a China 8.0.10.0 (MAGCNDH) exists.
     
  8. Jumesa

    JumesaMembers

    Jun 22, 2017
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    Male
    I decide to open my device and the problem was the conector was not connected correctly. I have pressed on the conector only, now it works fine.
    It was probably a fall to the ground.
     
  9. julenm20

    julenm20Members

    Jan 7, 2017
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    11
    Hi all,
    apologize not to answer before. I had to send back the phone and now I have a Mi6 and very happy with it. It looks like there isn't solution for this issue.
    Greetings
     

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