DHL | ******* - Held at customs, Documents required!

Discussion in 'Xiaomi Mi 3' started by Awesomeness, Jul 18, 2014.

  1. Awesomeness

    Jul 10, 2014
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    #1Awesomeness,Jul 18, 2014
    Last edited: Jul 20, 2014
    Hello friends,

    I've ordered a Xiaomi Mi3 a week ago and DHL picked it on 17th of July.

    They have emailed me today asking for 2 documetns.. please help me :(

    What info should I provide? Is it seized? :'(

    Screenshot: http://prntscr.com/441txy
     
  2. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    Usually they need PayPal extrass if the value of the package seems to low for customs.
     
  3. Awesomeness

    Jul 10, 2014
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    Can you please explain about PayPal Extass? What should I do now?
     
  4. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    Call DHL to clarify the problem and prepare a proof of paiment. You can save it as pdf. from your PayPal acount.
     
  5. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    How much they declared the phone?
     
  6. Awesomeness

    Jul 10, 2014
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    I'm not sure bro, I've paid $450 for shipping, phone, screen protector, etc. Please help me.. I'm not sure for how much ******* wrote on the invoice.. :(
     
  7. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    They usually declare 20$ and media player. Contact them and ask how much they declared. You have to send a PayPal extrass with the same value.
     
  8. Awesomeness

    Jul 10, 2014
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    They wrote Media player! I saw it in the mail! but, I dunno the exact amount they declared. But, I think its $20. Should I send $20 to ******* again and send that invoice to DHL customer care? please help me.. :(
     
  9. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    Just modify the pdf. It's not legal but... It's the only way to avoid high tax
     
  10. Awesomeness

    Jul 10, 2014
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    Can you please help me with this bro? I can pay you some money. I'm so worried :( How to do it..?
     
  11. roby2fine

    roby2fineMembers

    Dec 25, 2013
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    Save pdf to computer and modify it. Or if you can't se that you can transform în Word online and then modify and save as pdf back. I'll go to prison for you :)
     
  12. Awesomeness

    Jul 10, 2014
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    Haha, that was kinda funny. :p I'm PMing you bro! Thanks! :)
     
  13. Awesomeness

    Jul 10, 2014
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    @roby2fine, hey bro! please help me! they sent me an E-mail today. they want two documents to prove that some company exists. It is held at customs now.. I'm waiting for your reply bro

    I can pay some cash to someone, whoever helped me get those documents. Thank you!
     
  14. Not so awesomeness. Why cant u just follow the suggestion?
    Save the document n edit it or email the store where u buy it

    Sent from my MI 3W using Tapatalk
     
  15. Awesomeness

    Jul 10, 2014
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    Robo helped me anyway. I talked to DHL after that, they told me they don't want the company's invoice, just my KYC documents, I've uploaded them. waiting for the approval by customs :)
     
  16. grsgs

    grsgsMembers

    Sep 23, 2012
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    I got the same situation when I was in Greece, same email tracking and since then never ordered using DHL. To come back to what happened with, I was obliged to pay 80euros back then ( december 2012 I got the Mi2) no papers asked nothing else.
     
  17. Awesomeness

    Jul 10, 2014
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    Oh, they have asked me to upload documents. The customer support was horrible, and the person my case has been allotted with is behaving completely rude :/ I have written around a 1000 words long email explaining my issue to the Email support of DHL. Hopefully, they will reply me by tomorrow.

    Did anyone faced a similar issue? :(
     

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