Find Device Issue


Dec 17, 2017
Hi there, how are you guys doing? hope you guys fine and well

First at all, I want to say Hi to everybody here. this my first thread on xiaomi EU community forum.
I've an issue about finding my device on Mi Max 2. Right now i'm using V9.0.1.0.NDDCNEI (stable) rom.

on my phone Mi Cloud, the Find Device are enable and turn on. no problem at all. but when i sign in to mi cloud on my desktop and to try to finding my phone. the error notice appear that my device on disable status and I can't find it. screenshot below:

I've try to turn off and turn on the Find Device, but it doesn't work..

Anybody have any advice or anythings?
Thank you