IMILab Home APP - server connection failed please contact customer service (-99999)


HerbaKing

Members
Dec 4, 2021
7
5
Hi!
I have been using the IMILab Home App with EC4 cameras.
Since yesterday, I can't login to my account.
It says:
"server connection failed please contact customer service (-99999)"

Does anyone have the same problem?
 
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noelab

Members
Dec 4, 2021
1
3
Hi!
I have been using the IMILab Home App with EC4 cameras.
Since yesterday, I can't login to my account.
It says:
"server connection failed please contact customer service (-99999)"

Does anyone have the same problem?
I have same issue with imilab c20 camera , all start today morning ... in application was see only error "load failed , tap for retry " but not working and when I logoff from application then i see only error
"server connection failed please contact customer service (-99999)"
 

HerbaKing

Members
Dec 4, 2021
7
5
I have same issue with imilab c20 camera , all start today morning ... in application was see only error "load failed , tap for retry " but not working and when I logoff from application then i see only error
"server connection failed please contact customer service (-99999)"
I have create another account with china as country... that way i can login and start the application, but i cant bind the hub...
 

GaetanoGr

Members
Dec 5, 2021
3
3
Same problem. Cannot connect to server.
Camera seems to be connected to my router (led blue) but i cannot see any image or connect the application.
Reset don't work too.
Support imilab doesn't respond
 

Lokteww

Members
Dec 5, 2021
2
5
Hi!
I have been using the IMILab Home App with EC4 cameras.
Since yesterday, I can't login to my account.
It says:
"server connection failed please contact customer service (-99999)"

Does anyone have the same problem?
Такая же проблема, но от камеры на смартфон приходят уведомления о фиксации движения, звука и распознавании человека в кадре. В приложение imilab войти не могу, ни с помощью email, ни по коду из sms (они просто не приходят). Вероятно, камера и приложение работают нормально, проблемы на сервере imilab. Поддержка игнорирует проблему.
 
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GaetanoGr

Members
Dec 5, 2021
3
3
Idem !
Screenshot_20211204-084320.jpg
 

redroy

Members
Dec 5, 2021
1
3
It's a big mistake to buy these cameras
I get the same error message and no support representative is helping
 

Branko Gregur

Members
May 21, 2016
2
13
Bok!
Koristio sam aplikaciju IMILab Home s EC4 kamerama.
Od jučer se ne mogu prijaviti na svoj račun.
Kaže:
"povezivanje s poslužiteljem nije uspjelo, obratite se korisničkoj službi (-99999)"

Ima li netko isti problem?
Imao sam isti problem i riješio sam ga instaliranjem starije verzije Imilab home apk-a. je Imilab home v2.4.4. Nadam se da će pomoći.
 

Lokteww

Members
Dec 5, 2021
2
5
Написал imilab на email. В китае ночь, но все равно исправили проблему очень быстро. Все работает.
 
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GaetanoGr

Members
Dec 5, 2021
3
3
Hi, my connecting problem has been solved by the support this morning too.
My camera is now registered again in their network and the application imilab work again.
That's better
 
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