Mi Box 4k Netflix Problems

Discussion in 'Xiaomi Mi Box / Mi TV' started by kabauterman, Dec 15, 2016.

  1. Leanmatias

    LeanmatiasMembers

    Mar 12, 2017
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    yo tenia el problema que a los 20 segundos se cortaba la transmisión y con esta versión lo solucione
     
  2. miboy

    miboyMembers

    Jul 29, 2015
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    I take great pleasure in saying "I TOLD YOU SO!!!
     
  3. dr_pepper

    dr_pepperMembers

    Jan 24, 2017
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    How so. tell me anywhere that this box says an HDCP 2.2 compliant 4k tv is a requirement. Show me. How about I told you so.
     
  4. miboy

    miboyMembers

    Jul 29, 2015
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    Thanks for validating my point that you are indeed a recalcitrant dip$shit
     
    Dave Deluria likes this.
  5. dr_pepper

    dr_pepperMembers

    Jan 24, 2017
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    Over and out a$$wipe. I'm pretty sure you proved mine. Thats some pretty important crap to leave off the packaging or requirements information "to make this 69$ streamer work, you will need to invest in a 4k television". lol Thanks for telling people to "check their cables" and to "keep trying tv's". Cause that was so helpful jackazz
     
  6. dr_pepper

    dr_pepperMembers

    Jan 24, 2017
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    So I got a second mibox. Same tv, used the cable from the first..........and guess what - it works out of box. So one mibox works, the other doesn't. The one that doesn't - works if you put a 4k hdcp 2.2 splitter on it.

    So what do you think miboy - is that still something other than the mibox that's the problem.?!?!?! Clearly not. Earlier run versions obviously have a problem with non 4k TV's
     
  7. Hammerstein

    Jul 13, 2017
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    Just read this whole thread and dr_pepper can't come anywhere near miboy's obvious knowledge on the subject. He's so far up his own bum he can't see the need to apologise like an adult.

    The whole thing is hilarious but so often seen on technical forums around the Web.
     
  8. miboy

    miboyMembers

    Jul 29, 2015
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    Check your PMs
     
  9. miboy

    miboyMembers

    Jul 29, 2015
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    Glad you enjoyed our little logic exercise. Funny thing is I don't even use Netflix. Even without claiming 30 years of IT experience, a small dose of wireshark analysis made it obvious, using a family members Netflix credentials, that the Mibox is just passively reporting the responses requested by the Netflix servers.
    Once Netflix gets a back channel response that requisite DRM security is not provided, it shuts off the stream. That is what accounts for the 20 second lag many people report. Netflix wants to send the highest res stream but without proper response from the display device, it shuts down.

    It is indeed a shame Netflix error message is so non-specific and lead to wildly exotic, illogical interpretations.

    Xiaomi 'tech support' are so unfailingly polite they never place the blame exactly where it belongs, with the TV, AV receiver or projector that has faulty or non-existent DRM, specifically HDCP conformity. Same goes for Netflix, who totally lacks a clue as to the nature of the problem and does not explain they are the genesis of the problem. Poor Xiaomi takes the heat for simply creating a box that does EXACTLY what Netflix demands......tell us if the stream we are sending has been compromised by lack of DRM security.

    Sorry for the rant, but I thought you would enjoy some background details.

    Later

    MiBoy
     
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  10. oerli

    oerliMembers

    Jul 14, 2017
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    I have 2 mi boxes which do not play netflix 4k, still investigating.
    Philips UHD TV directly connected to Mi Box
    Max screen setting available is 4k2 30fps, so this is what I set the box to.
    DRM Info app says hdcp 2.2, does that mean the whole chain box-cable-tv or only the box is reported?

    Latest update, factory reset all done.
    I tried to find the test pattern content on netflix that where mentioned in the post, but cannot find it.

    Anything else I can try, any tips?
     
  11. miboy

    miboyMembers

    Jul 29, 2015
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    DRMINFO queries the device connected to your MiBox. Do you have the proper Netflix subscription level? Do you have suitable bandwidth to support 4K Netflix streams. Try using a different HDMI cable and/or a different port on your TV.

    If your TV was reporting correctly its proper resolution, the MiBox would automatically sense that. Since you had to select the 4K 30fps manually, that point to some inconsistencies with your TV..

    There are 12 videos produced by Netflix in the series named "Test Pattern". They show in the search with the Red Netflix logo.

    BTW, Philips ranks 3rd most likely to have erratic HDMI port behavior, after only Heier and Insignia brand TVs.

    Hope you can get it sorted.
     
  12. oerli

    oerliMembers

    Jul 14, 2017
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    It's the TV indeed, apparently no hvec support built in. Crap.

    Verstuurd vanaf mijn Nexus 5X met Tapatalk
     
  13. miboy

    miboyMembers

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    Sorry to hear that. There are some hdmi splitter/switches that will trick Netflix it is connected to a HDCP compliant device.

    Several switches have been cited as working within this forum. Take a look around. Good luck
     
  14. shemsha

    shemshaMembers

    Sep 17, 2015
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    Trying here as well as in a separate thread.
    oerli, I just saw in a separate thread that you mention that "You can connect mi box with spdif to receiver. This setup works for me."
    A few days ago I noticed that when I do this setup, somehow 4K streaming stops working for me. The indicator goes to 25% and goes nowhere.
    Any chance you have the same issue I saw, that 4K streaming fails for me when the MiBox outputs SPDIF?
    Can you try to set the audio to HDMI, remove the SPDIF, remove the power cord, connect it again and try?
     
  15. diksa971

    diksa971Members

    Jan 1, 2018
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    Hello guys .I need your help. I'm french,excuse my english.
    So i got mi box,tv 4k,hdcp 2.2,câble hdmi 4k but no netflix 4k. I saw Dave success about that. How he did it ? I got 5800 kpbs on test pattern whereas on my tv i got netflix app and i got 16000 kpbs on test pattern... help me please
     
  16. miboy

    miboyMembers

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    Not unusual. Run drminfo on MiBox and test all your tv's hdmi ports. Not all hdmi ports are created equal.

    Perform factory reset on MiBox between tests

    Quite possible your tv only supports HDCP 1.X on hdmi ports. Thats the fault of your TV, not Mibox.

    Perhaps you will get different results on alternate hdmi port. If not, ask your TV manufacturer why they crippled the tv's hardware.

    Netflix only allows HD 1080 resolution with this level of DRM support. That's the way NETFLIX rolls, take it up with them.


    One thing is certain.....MiBox is only showing resolution that NETFLIX allows. Thats the fault of NETFLIX, not your MiBox.

    Please indicate which make and model of tv you own so others can avoid this shoddy hardware.
     
  17. diksa971

    diksa971Members

    Jan 1, 2018
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    Hello. Drminfo tell me im on hdcp 2.2
    I got a lg 4k. It get netflix app which run 4K.
    I will test all hdmi on my tv to see where is the problem
     
  18. townie2

    townie2Members

    Feb 1, 2018
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    ok, Netflix is not (generally) a TV problem, i'd say a Netflix problem more so than Mi Box too. Netflix seems aware of it and knew exactly what i was talking about. first thing chat support said to me was "power cycle" , unplug both the Mi Box and the TV, press power off button on Mi and hold for minimum 5 seconds, wait 3 minutes, plug both back in, then try Netflix, worked for me on one TV, swapped the boxes ( i have 2 on different TV's) and the second one started working after power cycling again, no prob since on either TV, WideVine shows 2.2 on DRM Info app on 4k TV. and 1.x on my HD TV. it may take 2 tries.....
     
  19. miboy

    miboyMembers

    Jul 29, 2015
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    QED!
     
  20. seawalker

    seawalkerMembers

    Aug 6, 2017
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    if you tried other device, like shield or fire tv, you will find out there is nothing wrong with your tv.
     
  21. Paolo Marani

    Mar 13, 2018
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    Guys, STOP WHINING about MIBOX3 Netflix issues.
    I'm an electronic engineer, that just bought one MiBox3 (International version) just to see NetFlix on my spare TV, and i know what i'm talking about.

    The fact is that xiaomi have sold a batch of DEFECTIVE units, these units have an hardware problem (must probably not addressable by a firmware fix) that prevent the DRM chain to work properly.

    This irregardless of the cable, irregardless to the TV set, irregardless to the stream resolution, because it's an HARDWARE FAULT.

    I cannot estimate how many faulting device are around, maybe less than 1%, but it's pretty simply to understand if you device is faulty or not.

    1- Use one TVbox of your choice that works (FireStick on my case) and install DRM Info ---> Usually says HDMI2.2 capable...
    2- Using the same TV, CABLE, etc.etc. just plugin MIBOX3 and run DRM Info ---> It says UNPROTECTED

    Someone are lucky that the DRM faulty probe return faulty data *only* if resolution is forced by firmware, leaving autodetect may helps.
    Some other states that disabling DTS 5.1 sounds on the TVSet may help convincing the FAULTY mibox that DRM is there.

    In my case, i have one of these faulty mibox, and after few seconds of netflix playing i got the unfamous
    Tvq-pm100 5.2.5 Error

    So, please, stop replying the TV or Cable or Phase moon is wrong. When you have a faulty device, it simply not going to work.

    Xiaomi *MUST ADDRESS* this (not NetFlix), recalling defective units (if they can identify the bad batch) and offering a replace in RMA.

    They wont do this, because they have sold "zillion" of device, and it is much more simple to stay deaf.
     
  22. shemsha

    shemshaMembers

    Sep 17, 2015
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    I am not saying you are wrong, I can only say that my problems were all solved. How? No idea. Better internet connection from my provider? Netflix App update?
    I had such errors on daily basis but I no longer face them and I see 4K without issues.
    Also my audio sync issue is gone after I got a new receiver and the mi box is not going through it using HDMI.
    Just hope it won't come back...
     
  23. Paolo Marani

    Mar 13, 2018
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    Software Engineer
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    Your problems could be different. I do not even have a 4K set, so i cannot try under this condition, but the DRM faulty device are very specific and do not work 100% of the time after just 20 seconds of streaming. Not a random fault, but a consistent reproducible fault.
    I enjoy you have solved your problems, this indicate that a good unit do really exist and are not all the same crap they've sold to me.
     
  24. miboy

    miboyMembers

    Jul 29, 2015
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  25. miboy

    miboyMembers

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    What is the make and model of your TV?
    Does your TV factory specs mention support for DRM?
    DRMINFO is authoritative, it thinks your TV is lacking DRM
    Your conclusion is flawed. The only determination we can make from your limited example is SOMETHING is wrong in your setup. You don't have sufficient data to pinpoint the precise failure point.

    Read some other threads here for an exhaustive analysis of Netflix's DRM requirements.