I bought a phone 3 days ago and returned it the next day because it had issues with the touch screen. When I would swipe sideways the phone sometimes would not complete the whole action of swiping and it will return you to the previous page.
I just got contacted from Mi Store Macedonia that the phone is 100 percent working and that the problem is the software part. I believe if there was a software issue it would affect many customers, and it would have been fixed already. The problem is the phone and they are refusing to refund or change it for new. Again I sent the phone back the next day after I bought it.
They are very unprofessional and the first time I got there to report the problem the lady working in administration was trying to lie to me that the phone doesn't have problems, when the lags were happening in front of our eyes. But after I asked to talk to someone else, the guy who worked for the IT tried it for a minute and told me that it does lag and it work correctly.
This is very unfair and they kept my phone in service for 3 whole days just so they can lie to me that it's a software problem.
Please someone help me. I will attach videos of the problem the phone has if needed and any kind of other information that can make my case better.