Problem Unlocking The Phone


klaq15

Members
Jul 3, 2016
1
11
I just received my Redmi in the mail (ordered off the official website) last week, but even once I started it, I've had an odd issue simply unlocking the phone.

Just when I want to turn it on, I hit the unlock button and sometimes it brings me to the last screen I was on, without asking for my passcode. But even then, I can't actually do anything on the page--it's frozen--except pull down the notifications bar, hit "Settings", which takes me to my passcode and then to settings, and then hit "Home". Then I can do anything.

Similarly, the fingerprint unlock only works intermittently. And when it does work, it takes me straight to the last screen, but again, it's frozen, and I have to hit "Home" and then go back to the app in order to do anything.

I did a soft reset, but the problem persists. Nobody else seems to have this problem. Am I missing something?