Random Reboots

Discussion in 'Question & Answers' started by Jesus Rebaza, Jan 30, 2016.

  1. Jesus Rebaza

    Jan 30, 2016
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    Hi, I just dropped my redmi note 2 prime, since then i got random reboots (the screen and the touch is working perfectly). I think the battery is bad since after more than 65% battery percent the reboots come more often. Someone can confirm it if is possible that the battery is overvoltaging the phone and thats why is rebooting. I need to know to buy another battery or just buy another screen. Either way i checked with 3 roms if it was a software problem but still the same. Sorry my bad english. Thanks in advance.
     
  2. Stefano131270

    Oct 4, 2015
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    I do not think of a battery problem. You've done installations well? You tried to clean the phone with the wipe? it looks like a conflict in anything. Eventually do a wipe data and install from 0
     
  3. Jesus Rebaza

    Jan 30, 2016
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    Thanks for the answer. Yeah i did it well and i wiped, factory reset and all the possible software related problems. And as you say i notice is probably not the battery. The smartphone reboot when the screen is off when am using it (like gaming or chatting works normally). Any ideas?
     
  4. Stefano131270

    Oct 4, 2015
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    I can not understand, but I had these problems with other ROMs installed on other phones, were defective ROM. Use weekly?
     
  5. Stefano131270

    Oct 4, 2015
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    That recovery use?
    Try to install CPU-Z from Play Store, see if the processor and RAM are in order
     
  6. Marko Batrac

    Jan 9, 2015
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    That is not battery related problem.. What u mean for random reboots ? ( phone restarted by itself or ? ) U did clean flash ? any custom kernel flashed or u changed kernel setup ?
     
  7. Jesus Rebaza

    Jan 30, 2016
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    The phone restart by itself in random times(sometimes 2 hours, sometimes 10 min, sometimes every minute). By now i cant turn it on at all. I dont use a custom kernel. I use weekly updates. I'll try to do a clean flash again (if i manage to turn on the phone) and install cpu-z.
     
  8. Jesus Rebaza

    Jan 30, 2016
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    Hi, i installed cpu-z: The cpu load is going from 0 to 30% (keep changing i dont know if its normal). The Board is unknown. The bootloader is unknown. Battery is on 40 celsius on thermal cpu is on 50 and the mtkts are in 47 to 50 and mtktsbuck is on 53. Pretty sure is really warm (like when i playing). While i was reading the cpu-z the screen freee then a horizontal lines appear in all the screen then the smartphone turned off (then it automatically turned on). The lines meant that the screen is damage right? but it works normally when is on (all the touch screen works perfectly).
     
  9. Stefano131270

    Oct 4, 2015
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    I have values from 20 to 25 degrees on the battery, okay now the phone was at rest.You do not have applications that remain open and make the processor work? I'm thinking that me and happened while the phone was very warm that you and off by itself, and a security system, but the phone was under stress maybe more 'than an hour
     
  10. Jesus Rebaza

    Jan 30, 2016
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    Your cpu and the rest of stuff were at the 30 degrees range too? I think all my system is overheating maybe something (like the screen) is connecting and disconnecting but i dont know. The weird thing was the unkown on board and bootloader.
     
  11. Stefano131270

    Oct 4, 2015
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    Temperatures
     

    Attached Files:

  12. Stefano131270

    Oct 4, 2015
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    I also Bootloader unknown
     
  13. Jesus Rebaza

    Jan 30, 2016
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    Wow so my system is totally overheating thats why it keep rebooting (pretty sure is the thermal protection) what about the board and bootloader? (sorry for annoying you. Thanks so much for the picture)
     
  14. Jesus Rebaza

    Jan 30, 2016
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    But if the screen was damage in the drop the touch wont work didn it? So probably something was partially disconnected maybe the flex or something.
     
  15. Stefano131270

    Oct 4, 2015
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    I think the problem is the temperature, something is working the phone to me. I hope someone knows why
     
  16. Jesus Rebaza

    Jan 30, 2016
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    Thanks so much for your help. Now i know the problem is the 40 to 50 degrees temperature (overheating). Hopefully someone will know what probably is.
     
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  17. Stefano131270

    Oct 4, 2015
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    I do not know, do not understand why. Search the internet if you find applications to check the status of your phone, or other useful things. I'm thinking ... vacuum
     
  18. Stefano131270

    Oct 4, 2015
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    I believe that something always works
     
  19. Stefano131270

    Oct 4, 2015
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    Let me know please, hello friend
     
  20. Jesus Rebaza

    Jan 30, 2016
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    Now the phone wont turn on. By the way, can you send me a picture of the temperatures when is connected to the charger, please.
     
  21. Stefano131270

    Oct 4, 2015
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    Okay, not now because the battery and charging, tomorrow for sure ... I take note. But charging the phone off
     
  22. Jesus Rebaza

    Jan 30, 2016
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    Ok. Ill wait till tomorrow. Thanks so much.
     
  23. Stefano131270

    Oct 4, 2015
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    Hi, now the phone is charging, the temperatures remain low
     

    Attached Files:

  24. Jesus Rebaza

    Jan 30, 2016
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    Thanks, Now i know that the board is shorting so i dont think is the screen or the battery. I'll take the phone to a technician hopefully is repairable.
     
  25. Stefano131270

    Oct 4, 2015
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    Let me know
     
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