Hi everybody,
a few days ago I received my brand new Redmi Note 2 Prime (32GB) from gearbest. I spent a lot of time finding a suitable priced model from within Europe below EUR 200,-. Finally I managed from gearbest UK warehouse and looked forward to it.
First bad news was the price difference between the EUR amount shown on gearbest shop site and what paypal finally charged when fetching the money using their exchange rate to USD. So the phone was already much more expensive than expected but still below EUR 200,-.
Now I received the phone and switched it on without changing anything: First thing reboot loop with mi.com logog. Websearches result in the information that this only happened after some kind of rooting, flashing, etc. Neither of them I did.
After a while I managed to boot into android (this only succeeded 3 times within the past 2 days!). I could change some settings but then the screen did not react any more to any input. Neither did the keys below the screen - only hardware keys are reacting.
So I forced the phone to reboot only to get stuck in the reboot loop again. This is now ongoing and ongoing - I am stuck between reboot loop and non-reacting phone with some occassional seconds in between where I can use it.
As said: This is a brand new phone directly unboxed - nothing installed, nothing downloaded, nothing rooted, nothing flashed!
gearbest just offers either return on my own costs (which finally raises the price of this phone above a level where I could easily by it from some domestic shop) or they offer some ridiculous refunds but I can keep the phone.
So question is: Is there anything I can do here to get the phone working again without rooting/reflashing (using some kind of GSM codes or similar - the tip from here does not work for me. No menu occurs.
2nd question: Rooting and flashing different firmware will void my warranty anyway. But is there any chance that flashing a different firmware would even help in this cases (if not and it is a hardware problem I cannot sent back the phone for repair)?
Preinstalled is MIUI 7 by xiaomi.eu 5.10.16 | Beta. Did not install anything yet, no root, no flash.
Can access Fastboot and Recovery.
I am really annoyed and frustrated!
Any help is highly appreciated! Currently searching for help throughout the web. Need to find out whether the software (ROM) is the problem or the mobile device itself.
Bye
a few days ago I received my brand new Redmi Note 2 Prime (32GB) from gearbest. I spent a lot of time finding a suitable priced model from within Europe below EUR 200,-. Finally I managed from gearbest UK warehouse and looked forward to it.
First bad news was the price difference between the EUR amount shown on gearbest shop site and what paypal finally charged when fetching the money using their exchange rate to USD. So the phone was already much more expensive than expected but still below EUR 200,-.
Now I received the phone and switched it on without changing anything: First thing reboot loop with mi.com logog. Websearches result in the information that this only happened after some kind of rooting, flashing, etc. Neither of them I did.
After a while I managed to boot into android (this only succeeded 3 times within the past 2 days!). I could change some settings but then the screen did not react any more to any input. Neither did the keys below the screen - only hardware keys are reacting.
So I forced the phone to reboot only to get stuck in the reboot loop again. This is now ongoing and ongoing - I am stuck between reboot loop and non-reacting phone with some occassional seconds in between where I can use it.
As said: This is a brand new phone directly unboxed - nothing installed, nothing downloaded, nothing rooted, nothing flashed!
gearbest just offers either return on my own costs (which finally raises the price of this phone above a level where I could easily by it from some domestic shop) or they offer some ridiculous refunds but I can keep the phone.
So question is: Is there anything I can do here to get the phone working again without rooting/reflashing (using some kind of GSM codes or similar - the tip from here does not work for me. No menu occurs.
2nd question: Rooting and flashing different firmware will void my warranty anyway. But is there any chance that flashing a different firmware would even help in this cases (if not and it is a hardware problem I cannot sent back the phone for repair)?
Preinstalled is MIUI 7 by xiaomi.eu 5.10.16 | Beta. Did not install anything yet, no root, no flash.
Can access Fastboot and Recovery.
I am really annoyed and frustrated!
Any help is highly appreciated! Currently searching for help throughout the web. Need to find out whether the software (ROM) is the problem or the mobile device itself.
Bye