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The imei should be in the back of the phone, remove the cover and you should see it. If you don't see it thats weird.

I agree with you, i am reselling Chinese Smartphone from China and i had to use the after sales of some brand Xiaomi is by far the most professional and reliable. I wish some brand such as jiayu, umi , number 1... can learn from Xiaomi. Umi be ready to wait for 2 month for them to repair your...