Thanks friend, I did and it worked, but I found that so I installed whatsapp it worked normal, I just change the ringtone (which is on the memory card) gave this error, moved the ringtone to internal memory and worked perfectly.
Since the last release, my whatsapp has had a problem not notifying me and closing if it is open. even though I am going back to version 9.12.12 he continued. I installed an AOS Rom and it worked normally. Now with this new version continued with the error and gives me this failure.