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Still chatting with support & getting nowhere (they take awhile to respond & keep asking me to access settings which we know isn't possible). Sorry, I know that that's the worst reply.

Kids eh! The issue (thank you NOSSB!) is that family link disables access to the developer tools which includes the reset. You might be able to enable them from the family link app & then try the reset & wipe data again. Apparently this should work (hence solved) but unfortunately this didn't...

Oh thank you, I'll try disabling that & see if that works! Edit: It hasn't yet (as I can only disable on my side) but at least I know what the root cause is so I can google more.

Safe mode doesn't seem to work from the menu/using the usual android keys as there is no "SAFE MODE" indication in the corner (like my phone has), it's still just the password locked screen & I can't access any settings to try a factory reset. Thank you for your help btw.

(Picture of phones, I should've posted this originally really)

Thank you for a response but as originally said there is no "wipe data option" on the recovery menu.

Hi, I need to reset a Redmi Note 11 for my kid as the password has been forgotten. Followed the instructions (hold volume up & press power button to access menu) but when the menu comes up, there is no option for "wipe data & reset" or "wipe data". The phone is new & has not even been fully set...