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Thank you for mentioning what worked for you. I tried contacting Xiaomi support several times and they ignored me, so I returned the doorbell. I will buy one from another brand. I hope it keeps working for you, since video and sound quality are quite good.

I recently bought a Xiaomi Smart Doorbell 3S and connected it to the Mi Home app. It works fine, I can see the video and speak to the caller. Yet when someone rings, it doesn't sound. I receive an Android notification, and If I have the doorbell open in the Home app in that moment it will tell...