12 pro

I need support for my Xiaomi 12 Pro. I am not getting updates, and I submitted feedback but nothing. On my Mi 11 had a bug and the telegram admins helped me with the feedback report number Can someone recommend me help so I don't have to return my phone for service for some weeks ? Thank you.

I'm needing a 12 Pro in the global variant for using in USA, only I don't much care for the Global ROM & want to try the EU one but I'm not about installing it myself. Can you buy a 12 Pro Global Variant with EU ROM already installed? Thx ฅ»⁠^⁠•⁠ﻌ⁠•⁠^«ฅ