I bought my redmi note 4 2 years ago once it fell badly on the ground and broke down when they went to the service they said they couldn't do it, then went to a phone call, he did it but after that, other problems started. The phone warmed up quickly and the charge started to finish much faster than normal. When it stopped a little too much in the phone's gallery, in the downloads section, it restarted on its own. Finally, yesterday evening, it started to go off and started urgently, and when there was 2 gb of free space on the phone, the storage space was not enough after every emergency and closed. It was around 40 and the phone was warming up. I put the phone in the ice for 2 minutes and the charge fell to 2. It is not charging now. I think there is a hardware or software problem. What is the probability that it is caused by the virus?