Xiaomi Home app - Roborock S6 - Small map screen after app update


ronthevac

Members
Aug 16, 2021
2
5
Hi,

After I updated the app on June 8th 2021 the map/activity screen opens at a very small size (not full screen as it used to). It's very difficult to use.

I'm using it on a Huawei tablet running Android 9.

Xiaomi customer service are polite but they haven't fixed it.

Everything is updated, it's been uninstalled/reinstalled and I even tried rolling back the app to the one before June 8th. Nothing changed, still small screen (see attached)

Any ideas?

Ron
 

Attachments

  • Screenshot_20210610_065744_com.xiaomi.smarthome.jpg
    Screenshot_20210610_065744_com.xiaomi.smarthome.jpg
    695.9 KB · Views: 32
  • Like
Reactions: peterzejda

peterzejda

Members
Sep 6, 2021
1
5
I am experiencing the same thing, though running the app with the Roborock S5. Similarly, I have upgraded all apps to ensure I am running the latest. In my case, I'm am using a Nexus 7 tablet running Android version 6.0.1.
 
  • Like
Reactions: ronthevac

ronthevac

Members
Aug 16, 2021
2
5
Hi and thanks for replying.

So, I'm not alone, others have the same problem.

Everything I've done so far doesn't fix it.

Reported the fault twice through the in-app feedback mechanism but no replies.

Sent several emails to Xiaomi Uk, at first they replied and told me that the tech team at HQ were working on it and a fix would be in the next app update.
It arrived and no difference. There have been a few app updates since then and the problem still exists.
Xiaomi UK have not replied to my last 3 emails.

The vacuum works well, does what it's meant to do but this level of customer service is a poor recommendation to buy Xiaomi/Roborock products.

Please reply again if you find a fix.

Cheers

Ron