HID Approve configuration not supported

[lebannen74]

Hello,

In order to log into my bank account, I have to use HID Approve.
I had no problem on Android 10 but now, with MIUI 12.1.3.0 stable, i got an error when I start the app "configuration not supported for security reasons. 10507 - - 1703084814"
I tried with and without root and this does not change anything.
i have a Poco F2 Pro and going back to android 10 in not an option.
Anyone has an idea on how to make it work ?

 

[Poney70]

Hello,

Please check if your device is passing SafetyNet tests in Magisk Manager (reinstall Magisk if you removed it), take a screenshot of the results and share it here.

 

[lebannen74]

safetynet tests are ok.
I edit the props as indicated in an other post.
the edit was done after trying to use the HID Approve.

I tried in this order
- no root after clean install
- root and props not edited
- root and props edited

also the app is checked in Magisk hide

link to app on play store https://play.google.com/store/apps/details?id=com.hidglobal.ia.trustops

 

[Didac Gil]

Make sure to hide Magisk as well. And,nin the MagiskHide menu, make sure that your app does not see the phone as rooted.
I had to do it for a couple of all as well.

Sent from my lmi using Tapatalk

 

[lebannen74]

Magisk manager is hidden. Magisk hide is on.
Cache and data for the app were deleted

the app start then, very soon after, it shows the error message

 

[Poney70]

This app could be not yet compatible with Android 11.

 

[Didac Gil]

Click on the shield icon, MagiskHide and search the app that should not see the phone as rooted. Make sure it is checked to hide root properties to the app.

Sent from my lmi using Tapatalk

 

[lebannen74]

This app could be not yet compatible with Android 11.

i'm worried about that. how to be sure of this ?

Click on the shield icon, MagiskHide and search the app that should not see the phone as rooted. Make sure it is checked to hide root properties to the app.

the app is correctly hide in Magisk hide

 

[Poney70]

i'm worried about that. how to be sure of this ?

There is one comment about that on Google Play Store => https://i.imgur.com/rOAET0F.png

You can also try to contact the developers of the app => Email: cwattles [at] hidglobal [dot] com

 

[Didac Gil]

Just for the purpose of testing, I installed the app, it identified my phone as rooted, checked it in MagiskHide and from there it's worked on 12.1.3

Sent from my lmi using Tapatalk

 

[Didac Gil]

Is that the app and version?

Version 1.5.18
Com.creditagricole.mobile.android

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[lebannen74]

There is one comment about that on Google Play Store => https://i.imgur.com/rOAET0F.png

It's me who made this comment when I had problems and was angry. I should probably removed it as it could be wrong.

Is that the app and version?

Version 1.5.18
Com.creditagricole.mobile.android

Sent from my lmi using Tapatalk

sorry for the confusion.
The app which i have trouble is "Approve - com-hidglobal.ia.trustops", version 5.2.0.7152 on my phone.
it's the first one on the screenshot.

hopefully and strange but I have no problem with Com.creditagricole.mobile.android
edit: thanks for your test

 

[Didac Gil]

Got implemented for SDK 29, which it is android 10

<?xml version="1.0" encoding="utf-8"?>
<manifest
    xmlns:android="http://schemas.android.com/apk/res/android"
    android:versionCode="7152"
    android:versionName="5.2.0.7152"
    compileSdkVersion="29"
    compileSdkVersionCodename="10"
    package="com.hidglobal.ia.trustops"
    platformBuildVersionCode="29"
    platformBuildVersionName="10">
    <uses-sdk
        android:minSdkVersion="21"
        android:targetSdkVersion="29"/>

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[lebannen74]

That solved the problem. not for Android 11 yet.
thanks for your help

by the way, how did you get this xml ?

 

[Didac Gil]

I used an app called ManifestViewer.

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[lebannen74]

Thanks for the info.
I know how to check ths if another app have a strange behaviour and on android 11
case closed for the moment.