Xiaomi warranty / technical support in Europe

[luisbf]

Hi,
I bought my Redmi Note 5 Pro from India and I live in Europe. In the meantime it stopped recognizing the SIM card.
Does anyone know where in Europe I can request a repair? I have the invoice.

Thanks in advance,

 

[Igor Eisberg]

I'm quite positive that getting a warranty repair for a phone you did not buy in the EU is out of the question. Same treatment you'll get if you order a Xiaomi device from a Chinese shopping website. It's more complicated than "same brand".

 

[luisbf]

Hi,
I bought it directly from Xiaomi India website so, no reason for not having the warranty wherever I am.
The same applies to other manufacturers like, Samsung, LG, Intel, Nvidia, etc. They all offer warranty of their products independently where they were purchased. All it's needed is the invoice.
Thanks,

 

[Pertti Kosunen]

At least here in Finland warranty covers only devices bought inside EU and only if manufacturer has official importer in Finland and same device is sold here. AFAIK Xiaomi does not have official importer here yet, local Xiaomi resellers warranty covers only devices bought from them.

Some laptops have optional global warranty, but it usually costs you extra.