Random Reboots Redmi Note 2 Prime

[Jesus Rebaza]

Hi, I just dropped my redmi note 2 prime, since then i got random reboots (the screen and the touch is working perfectly). I think the battery is bad since after more than 65% battery percent the reboots come more often. Someone can confirm it if is possible that the battery is overvoltaging the phone and thats why is rebooting. I need to know to buy another battery or just buy another screen. Either way i checked with 3 roms if it was a software problem but still the same. Sorry my bad english. Thanks in advance.

 

[Stefano131270]

Hi, I just dropped my redmi note 2 prime, since then i got random reboots (the screen and the touch is working perfectly). I think the battery is bad since after more than 65% battery percent the reboots come more often. Someone can confirm it if is possible that the battery is overvoltaging the phone and thats why is rebooting. I need to know to buy another battery or just buy another screen. Either way i checked with 3 roms if it was a software problem but still the same. Sorry my bad english. Thanks in advance.

I do not think of a battery problem. You've done installations well? You tried to clean the phone with the wipe? it looks like a conflict in anything. Eventually do a wipe data and install from 0

 

[Jesus Rebaza]

I do not think of a battery problem. You've done installations well? You tried to clean the phone with the wipe? it looks like a conflict in anything. Eventually do a wipe data and install from 0

Thanks for the answer. Yeah i did it well and i wiped, factory reset and all the possible software related problems. And as you say i notice is probably not the battery. The smartphone reboot when the screen is off when am using it (like gaming or chatting works normally). Any ideas?

 

[Stefano131270]

Thanks for the answer. Yeah i did it well and i wiped, factory reset and all the possible software related problems. And as you say i notice is probably not the battery. The smartphone reboot when the screen is off when am using it (like gaming or chatting works normally). Any ideas?

I can not understand, but I had these problems with other ROMs installed on other phones, were defective ROM. Use weekly?

 

[Stefano131270]

That recovery use?
Try to install CPU-Z from Play Store, see if the processor and RAM are in order

 

[Marko94]

Hi, I just dropped my redmi note 2 prime, since then i got random reboots (the screen and the touch is working perfectly). I think the battery is bad since after more than 65% battery percent the reboots come more often. Someone can confirm it if is possible that the battery is overvoltaging the phone and thats why is rebooting. I need to know to buy another battery or just buy another screen. Either way i checked with 3 roms if it was a software problem but still the same. Sorry my bad english. Thanks in advance.

That is not battery related problem.. What u mean for random reboots ? ( phone restarted by itself or ? ) U did clean flash ? any custom kernel flashed or u changed kernel setup ?

 

[Jesus Rebaza]

The phone restart by itself in random times(sometimes 2 hours, sometimes 10 min, sometimes every minute). By now i cant turn it on at all. I dont use a custom kernel. I use weekly updates. I'll try to do a clean flash again (if i manage to turn on the phone) and install cpu-z.

 

[Jesus Rebaza]

That recovery use?
Try to install CPU-Z from Play Store, see if the processor and RAM are in order

Hi, i installed cpu-z: The cpu load is going from 0 to 30% (keep changing i dont know if its normal). The Board is unknown. The bootloader is unknown. Battery is on 40 celsius on thermal cpu is on 50 and the mtkts are in 47 to 50 and mtktsbuck is on 53. Pretty sure is really warm (like when i playing). While i was reading the cpu-z the screen freee then a horizontal lines appear in all the screen then the smartphone turned off (then it automatically turned on). The lines meant that the screen is damage right? but it works normally when is on (all the touch screen works perfectly).

 

[Stefano131270]

Hi, i installed cpu-z: The cpu load is going from 0 to 30% (keep changing i dont know if its normal). The Board is unknown. The bootloader is unknown. Battery is on 40 celsius on thermal cpu is on 50 and the mtkts are in 47 to 50 and mtktsbuck is on 53. Pretty sure is really warm (like when i playing). While i was reading the cpu-z the screen freee then a horizontal lines appear in all the screen then the smartphone turned off (then it automatically turned on). The lines meant that the screen is damage right? but it works normally when is on (all the touch screen works perfectly).

I have values from 20 to 25 degrees on the battery, okay now the phone was at rest.You do not have applications that remain open and make the processor work? I'm thinking that me and happened while the phone was very warm that you and off by itself, and a security system, but the phone was under stress maybe more 'than an hour

 

[Jesus Rebaza]

I have values from 20 to 25 degrees on the battery, okay now the phone was at rest.You do not have applications that remain open and make the processor work? I'm thinking that me and happened while the phone was very warm that you and off by itself, and a security system, but the phone was under stress maybe more 'than an hour

Your cpu and the rest of stuff were at the 30 degrees range too? I think all my system is overheating maybe something (like the screen) is connecting and disconnecting but i dont know. The weird thing was the unkown on board and bootloader.

 

[Stefano131270]

Temperatures

 

[Stefano131270]

I also Bootloader unknown

 

[Jesus Rebaza]

Temperatures

Wow so my system is totally overheating thats why it keep rebooting (pretty sure is the thermal protection) what about the board and bootloader? (sorry for annoying you. Thanks so much for the picture)

 

[Jesus Rebaza]

I also Bootloader unknown

But if the screen was damage in the drop the touch wont work didn it? So probably something was partially disconnected maybe the flex or something.

 

[Stefano131270]

I think the problem is the temperature, something is working the phone to me. I hope someone knows why

 

[Jesus Rebaza]

I think the problem is the temperature, something is working the phone to me. I hope someone knows why

Thanks so much for your help. Now i know the problem is the 40 to 50 degrees temperature (overheating). Hopefully someone will know what probably is.

 

[Stefano131270]

But if the screen was damage in the drop the touch wont work didn it? So probably something was partially disconnected maybe the flex or something.

I do not know, do not understand why. Search the internet if you find applications to check the status of your phone, or other useful things. I'm thinking ... vacuum

 

[Stefano131270]

Thanks so much for your help. Now i know the problem is the 40 to 50 degrees temperature (overheating). Hopefully someone will know what probably is.

I believe that something always works

 

[Stefano131270]

Let me know please, hello friend

 

[Jesus Rebaza]

Let me know please, hello friend

Now the phone wont turn on. By the way, can you send me a picture of the temperatures when is connected to the charger, please.

 

[Stefano131270]

Now the phone wont turn on. By the way, can you send me a picture of the temperatures when is connected to the charger, please.

Okay, not now because the battery and charging, tomorrow for sure ... I take note. But charging the phone off

 

[Jesus Rebaza]

Okay, not now because the battery and charging, tomorrow for sure ... I take note. But charging the phone off

Ok. Ill wait till tomorrow. Thanks so much.

 

[Stefano131270]

Ok. Ill wait till tomorrow. Thanks so much.

Hi, now the phone is charging, the temperatures remain low

 

[Jesus Rebaza]

Hi, now the phone is charging, the temperatures remain low

Thanks, Now i know that the board is shorting so i dont think is the screen or the battery. I'll take the phone to a technician hopefully is repairable.

 

[Stefano131270]

Thanks, Now i know that the board is shorting so i dont think is the screen or the battery. I'll take the phone to a technician hopefully is repairable.

Let me know