13T Pro Proximity sensor not working

[damian01211]

Hello guys.

After crashing my screen and getting it replaced. I got myself a new case and glass screen protector.

What I noticed is that after applying said screen protector. Proximity sensor doesn't react to phone calls.

Upon testing it in CIT Menu, value stays at 5 and there's not reaction of going with my hand near a top of screen. Literally putting hand on the screen doesn't seem to fix it. Any idea how to recalibrate sensor?

Or is my glass too thick for the sensor to react?

Any idea what to do?

 

[mikeson99]

Hey everyone, after cracking my screen and getting it replaced, I added a new case and glass screen protector but now the proximity sensor isn’t working during calls. I tested it in the CIT Menu and the value stays at 5 no matter what I do, even when I cover the top of the screen completely.