I want to share my story with you.. Since by now I give up hope -together with the force to fight daily with them- I hope I can be helped anyhow by someone or simply work as a reference for future experiences... I have to start by saying that I successfully made multiple shopping on *******, starting from my mi2s, and continuing with more mi2s and some accessories and I have been always satisfied for their sales service... But: - I bought a mi2s for my sister on ******* on May 2013 and, after few months (in beginning of November), a yellow tint appeared on the display and I decided to contact their support. - The asked me to sent it back, and I paid 35€ for the courier, thinking that an express shipping would have reduced the overall timing for getting it back. - On 24 December, after more than a month, they shipped back the phone to me, also claiming 20USD more for courier. I decided to pay to get it back faster. - When I opened the package, the phone presented the following issues: 1 Seals were broken. I would have not expected this by an official support. 2 More tints appeared on the display. Despite it was the only problem for what I sent it back, 3 more tints were on the display. Incredible, you think not? 3 While changing the LCD, the front camera has been damaged. There was a kind of glue that was covering half of the camera surface. With this trouble it was impossible to shoot pictures, because photos were half covered by black! 4 While changing the LCD, the proximity sensor has been damaged. It didn't work anymore. 5 I think that the LCD replacement that has been used is not original. Or, if it is original, for sure is not the same as before (If you could have looked backlit, you could have noticed that a sort of "pattern" covered the screen. Strange, right?) - they asked me to make a video, showing all the problems, and -after tons of emails- they decided to get it back again. I decided to pay 35€more for the courier. I did it again. But claimed to be refunded for this shipping. (claim lost...) Every time I read an email wrote by them address it says "we are checking", "please wait", "we are very busy", "thanks for your patience"... and so on. I am wondering what the hell they need to check further, if they have looked at my phone!!!??? My patience is more than over now! Mainly because the last email I got says " FYI,According to our return policy, The following conditions are not applied in 12 month warranty [...] As your phone had been opened by yourself wihin warranty period, I am afraid you would have to bear the repairing fee (100USD for charge the LCD screen)." Are they kidding me????????????? I don't know what to do more The only thing I want is a phone fully working (To be honest I would expect a new phone!), because now: 1 I am without phone! (I give mine to my sister) 2 I paid almost 100€ for shipping it twice! 3 I have never been answered clearly! I am bored now, and I am seriously thinking about commencing legal proceeding with the support of a legal studio in Hong Kong.... even as a matter of principle! For sure, this is the worst experience I have ever had with an e-commerce, and I won't never buy again there!