Poco X3/ Issues/ North Macedonia


arian91

Members
Oct 8, 2020
2
3
Hello.
I bought a phone 3 days ago and returned it the next day because it had issues with the touch screen. When I would swipe sideways the phone sometimes would not complete the whole action of swiping and it will return you to the previous page.

I just got contacted from Mi Store Macedonia that the phone is 100 percent working and that the problem is the software part. I believe if there was a software issue it would affect many customers, and it would have been fixed already. The problem is the phone and they are refusing to refund or change it for new. Again I sent the phone back the next day after I bought it.
They are very unprofessional and the first time I got there to report the problem the lady working in administration was trying to lie to me that the phone doesn't have problems, when the lags were happening in front of our eyes. But after I asked to talk to someone else, the guy who worked for the IT tried it for a minute and told me that it does lag and it work correctly.
This is very unfair and they kept my phone in service for 3 whole days just so they can lie to me that it's a software problem.
Please someone help me. I will attach videos of the problem the phone has if needed and any kind of other information that can make my case better.
 

LOLO9393

Members
Feb 8, 2016
2,905
322
Hello.
I bought a phone 3 days ago and returned it the next day because it had issues with the touch screen. When I would swipe sideways the phone sometimes would not complete the whole action of swiping and it will return you to the previous page.

I just got contacted from Mi Store Macedonia that the phone is 100 percent working and that the problem is the software part. I believe if there was a software issue it would affect many customers, and it would have been fixed already. The problem is the phone and they are refusing to refund or change it for new. Again I sent the phone back the next day after I bought it.
They are very unprofessional and the first time I got there to report the problem the lady working in administration was trying to lie to me that the phone doesn't have problems, when the lags were happening in front of our eyes. But after I asked to talk to someone else, the guy who worked for the IT tried it for a minute and told me that it does lag and it work correctly.
This is very unfair and they kept my phone in service for 3 whole days just so they can lie to me that it's a software problem.
Please someone help me. I will attach videos of the problem the phone has if needed and any kind of other information that can make my case better.
WHY ARE YOU MULTI POSTING?
NOT the right place for your question.
Already answered.
bye!
 

arian91

Members
Oct 8, 2020
2
3
WHY ARE YOU MULTI POSTING?
NOT the right place for your question.
Already answered.
bye!
I didn't get answer. The only comment I got was that I wrote the post in the wrong forum and thought this one here might be adequate. You could direct me to the correct forums
 

Poney70

Donator
Oct 3, 2019
5,454
337
I didn't get answer. The only comment I got was that I wrote the post in the wrong forum and thought this one here might be adequate. You could direct me to the correct forums
Official "Global" Xiaomi Forum => https://c.mi.com/global/forum.php
\--> "POCO X3" sub forum => https://c.mi.com/forum.php?mod=forumdisplay&fid=2861
\--> "POCO X3 NFC" sub forum => https://c.mi.com/forum.php?mod=forumdisplay&fid=2865

EDIT: And it's surely a software issue, I think they know better than you. ;)