Karl Bartlett
Members
- Apr 21, 2014
- 8
- 13
I am very disappointed with Ibuygou especially as I have seen the excellent feedback they have received. My troubles began when I placed an order last Monday for a Mi3, after placing the order I got no conformation of purchase from them and only received information from paypal. I had to contact Ibuygou after 3 days, as I still had no conformation.
After about 20 mnutes I finally got an order number and after a further 3 days I finally received a DHL tracking number and then nothing happened again for a further 3 days. I again contacted Ibuygou and miraculusly 30 mins later received an email from DHL saying there was a shipping error and it had been returned to shipping company.
Contacted Ibuygou again and was told that DHL would not ship the phone because it had a battery,WTF!
Spoke to customer service again to ask what they would do about it and they said they will send it again via DHL and hopefully this time i would be lucky! I reluctantly agreed as I have seen positive comments about them, however,they assured me they would send it again today, and guess what, NOTHING.
F%$KED OFF TO SAY THE LEAST.
After about 20 mnutes I finally got an order number and after a further 3 days I finally received a DHL tracking number and then nothing happened again for a further 3 days. I again contacted Ibuygou and miraculusly 30 mins later received an email from DHL saying there was a shipping error and it had been returned to shipping company.
Contacted Ibuygou again and was told that DHL would not ship the phone because it had a battery,WTF!
Spoke to customer service again to ask what they would do about it and they said they will send it again via DHL and hopefully this time i would be lucky! I reluctantly agreed as I have seen positive comments about them, however,they assured me they would send it again today, and guess what, NOTHING.
F%$KED OFF TO SAY THE LEAST.