problem face 3d

[brutale91o]

I have difficulty in recording the 3D face with mi 8 explorer rom eu 8.11.23 , language italian, when he says he looks at everything ok, look left all right, when he says he lowers his head no, he only goes to the head, but then asks me to lower his head anyway no more

 

[Putti]

Same problem! There is 2d unlock too, but I don't know how to activate