I'm using the Aqara Gateway CameraUnfortunately, as far as I know, my Dafang camera is only intended to be used in China and it is working only with the Chinese server. I do not think that they will feel obliged to solve this problem in case it only persist for international users (I am not sure if users in China have the same issues).
Well if that ain't a one fingered salute to us I do not know what is!Xiaomi reply:
Greetings from Xiaomi!
Thank you for writing us and sharing the snapshots. I will be glad to assist you.
I understand that you are facing issue with your Home Security setup and I would like to inform you that you may get in contact with the point of purchase for further assistance because as of now the product you have mentioned is not available for sale through our official website so we would not be able to assist you technically. We apologize for the same.
Should you have any query, write back to us. We'll be glad to assist you further.
Thank you for being a valued customer. Have a great day ahead!
Xiaomi Customer Support