XIAOMI products stopped connecting to China mainland server

[Haterzbalafray]

Hi guys, my Mi control Hub(China) went offline in France tonight so I guess this is still happening.
It looks connected to my xiaomi china router that works fine but no response from Chinese server.

 

[Gunterius]

Hi guys, my Mi control Hub(China) went offline in France tonight so I guess this is still happening.
It looks connected to my xiaomi china router that works fine but no response from Chinese server.

Again or this is your first time?

 

[Remira]

Hello, since yesterday I have been experiencing a complete disconnection of my Mi Gateway station. It is properly connected to the Wi-Fi, but nothing shows up in the app, everything appears offline. For your information, I reside in France, and the station is set to the China Mainland region. This is the first time this has happened to me, and I have had the station for 7 years.

 

[Remira]

Hello, today everything is back to normal. The gateway reconnected without me doing anything.

 

[Haterzbalafray]

First time. The problem is still here. My devices related to the gateway disappeared from the app.

Edit a few minutes later I readded the gateway and it is working back to normal. (there was an update on xiaomi home with some message to agree with)

 

[WizzieRT]

Samme issue occured some days back (1. time) and still not working..
Since there seems not to be any way of fixing this (by myself), so I guess I just have to wait and see if the devices and MI gateway starts working again (?)

 

[nitalium]

Any news on this one. My Gateway lumi.v3 stoped working a few weeks ago and I can't connect it to the mihome app. I use mihome by vevs. I've tried installing the original app and changing the server to China but still no luck. I've read on a few places that it might be my internet provider so I haven't tried creating the mobile hotspot with the same ssid like my home network. can this be the culprit or is it just straight out xiaomi locking out their CN devices outside of China region?

 

[WizzieRT]

Any news on this one. My Gateway lumi.v3 stoped working a few weeks ago and I can't connect it to the mihome app. I use mihome by vevs. I've tried installing the original app and changing the server to China but still no luck. I've read on a few places that it might be my internet provider so I haven't tried creating the mobile hotspot with the same ssid like my home network. can this be the culprit or is it just straight out xiaomi locking out their CN devices outside of China region?

My Mihome app is working again
The only thing I did, was to disconnect the hub/gateway from the power outlet over night.
The next day I re-connected it and after a while all my devices came online again.
Maybe I was just lucky with the timing(?)

 

[nitalium]

My Mihome app is working again
The only thing I did, was to disconnect the hub/gateway from the power outlet over night.
The next day I re-connected it and after a while all my devices came online again.
Maybe I was just lucky with the timing(?)

I forgot to mention that I have reseted the gateway and now can't get it back in.

 

[vlad00]

After lurking this thread experiencing the same problem I found a possible solution. For me, everything went offline after a few power cuts because of some house work I was doing. After about a week of everything being offline I tried resetting one of the downlights using a different external IP (instructed it to connect to mobile tether) - and this worked. I then instructed my router to reconnect because I don't have a static ip - it obtained a new one and surprise surprise - everything was back online without needing to re-add anything.

So in my case I think my ip was banned because 27 devices reconnected a few times over a short period of time. Be persistent maybe it doesn't work on the first try with a different IP on the and you can go back to enjoying your automations. Make sure you disable wifi on your phone if you use the tether method, so you end up on the LTE ip.

 

[ulfholt]

I have the same problem, and have not been able to add devices. The dgnwg02lm is connected to the network, but when I try to register one of my temperature sensors, I am told that the gateway is not registered. Looks like the only solution is to purchase a new gateway?

Best regars
Ulf

 

[Kiwisaft]

My Gateway also went offline 3 weeks ago. had no problems before. since 2 days now my smart camera also went offline.
while writing this, i noticed that my gateway is online again since today 7th Nov.
the smart cam is still offline but maybe needs a powercycle to get into the wifi again.

definitely lost all trust in xiaomi now and wouldnt bet on them in future for smart home devices

 

[SunWukong]

Hi all
Same problem for me.
As I have just switched from one Internet provider to another, my local network hasn't been connected to the Internet for a couple of weeks. Coming back online, I discovered my xiaomi control hub needed to reconnected. I tried dozens of time and failed each time.
In fact, the hub is actually connected on my local network and I can see it in my dhcp supervision. Some automations are still active. But the hub cannot register again in China.
I was offline around Dec 1st to Dec 12th. First time this happenned to me. From France.

 

[rhtizzy]

Don't worry. The power drops out regularly here and because of that I somewhat frequently get this issue. It solves itself after a few days without interference. Sometimes it's one of two days, sometimes a week. Rather irritating but it solves itself. The issue might be because the home software is set to connect to China mainland perhaps?

 

[Nucreum]

Same here, it went offline suddenly after several years. Impossible to connect it has I have an expired connection.
The thing is even when it fails, the router says the Hub is connected, functioning and reachable, but it's still offline in the app.

 

[Slovick1980]

I think I've found workaround.
Turn off localization rights for xiaomi home app then add devices manualy, still not allowing the app to use localization in any step.
Works for me. Tried with a few devices ( Gateway V3, Xiaomi smart hub 2 etc. ). Also already added old devices that were shown by app as offline, but were connected to the router, became avalilable again.

 

[KamuiX]

I think I've found workaround.
Turn off localization rights for xiaomi home app then add devices manualy, still not allowing the app to use localization in any step.
Works for me. Tried with a few devices ( Gateway V3, Xiaomi smart hub 2 etc. ). Also already added old devices that were shown by app as offline, but were connected to the router, became avalilable again.

Where is that option? Do you mean "Location permissions"?

 

[Slovick1980]

Where is that option? Do you

Where is that option? Do you mean "Location permissions"?

Yes. That one below.

Manage location permissions for apps - Google Account Help

You can let apps use your device's location to take action for you or give you information. For example, apps can use your device's location to display commute traffic or find nearby restaurants. Imp

support.google.com

 

[Alexey Bogomolov]

Yes. That one below.

Manage location permissions for apps - Google Account Help

You can let apps use your device's location to take action for you or give you information. For example, apps can use your device's location to display commute traffic or find nearby restaurants. Imp

support.google.com

There's no option to skip localization at the last step, in my case. There's either allow get location or cancel. Are you using some different app than MiHome?

 

[KamuiX]

There's no option to skip localization at the last step, in my case. There's either allow get location or cancel. Are you using some different app than MiHome?

I checked yesterday Alexey and for a few devices it let me pass the location requirement but it needed to write the Wifi SSID manually.
In general this didn't solve my problem. Still devices didn't want to connect to the router.

After careful checking my devices in the router's "connected devices" list, I understood that the ones that were offline was indeed missing from router. Initially I though that was there because some of my scenes were still executing. This happened because of my Xiaomi Hub 2 which allows to store some scenes for LAN execution. So I tried again to add them this morning with no luck.

After that I made 3 changes to my router and the devices agreed to be added to wifi once again!
1) I unplugged my Xiaomi Hub 2 as long as I was connecting devices and re-plug it after finishing. (The hub that has bluetooth and Zigbee + can store some scenes locally which helps in no network situations)
2) Set my Wifi security to WPA2 Personal CCMP (This and only this no WPA/WPA2 or WPA2/WPA3)
3) I changed my DHCP pool from 100-120 to 80-100, this eventually forced the the devices to change local LAN IP

I don't know which of them really helped but try them. All my smart home is back online!

I lost connection to all my yeelight products 2 days ago at 10.37am (that's what the Mi Home app reports) and today I tried with the above changes at ~11.00am. I am saying that because maybe even the 2 days gap solved the problem (e.g. servers fixed or unban my devices that got banned for some reason)